Welcome to the Glam Makeover Privacy Policy. Glam Makeover (referred to herein as “we”, “us”, or “our”) as brand of Urbanica India (Legal entity name) is the data controller responsible for the processing of personal data collected through the Website www.glammakeover.com . We take your personal data privacy very seriously and one of our main priorities is the privacy of our visitors.

1. Consent

By accessing or using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.

2. Collection of Personal Information

We collect personal information directly from you when you use our website or services, including but not limited to

1. Contact information : such as your name, email address, phone number, and address which you provide when you register for a service.
2. All profile information marital status, age, preference,photograph,gender, likes etc
3. Payment and Account Information: Your account details with us, which may include billing information, communication records, payment history, etc. We maintain this data very securely.
4. Service information usage like appointment preferences and history, feedback and reviews. Use of our website for navigation purpose and using the services provided or visiting the different subsections on our website.
5. Log files : we follows a standard procedure of using log files. Information such as your web request, IP address, browser type, browser language, date and time stamp, referring/exit pages, and possibly the number of clicks. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
6. Transactional Data: such as transactional history (other than banking details) a restricted portion of the e-commerce transaction activity for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.  
7. Stored Data: Information stored on our servers, whether generated by you or a third party, such as image files, documents, etc. We collect your personal information solely for the purpose of conducting our business and enhancing the delivery and improvement of our services.

3. Use of Personal Information

We will only process personal data when we have a legal basis to do so, including:

1. To provide and improve our services, including scheduling appointments and delivering home salon services
2. To communicate with you about your appointments, updates, promotions, and other relevant information.
3. To improve the functionality of our Services based on the information and feedback we receive from you.
4. To process payments and invoices.
5. To respond to your inquiries, feedback, and requests.
6. To personalize your experience and tailor our services to your preferences.
7. To send periodic notifications to manage our relationship with you
8. To market and advertise the Services to you
9. To comply with legal and regulatory requirements
10. You acknowledge and agree that any information related to you, regardless of whether you provide it directly to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, your instructions, etc., may be collected, compiled, and shared by us to facilitate the provision of our services to you. This may involve sharing with service professionals, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, auditors, and other entities within the Glam Makeover networks for the purposes mentioned above.
11. You agree and acknowledge that by using our Services and creating an account with us on our website, you authorise us, our service professionals and affiliates to contact you via email, phone, or otherwise.
12. You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.

4. Cookies
   • The Platform uses cookies and other technologies such as web beacons as well as several advertising identifiers. Cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
   • If you do not consent to the use of cookies or use of similar technologies by Glam Makeover, you may at any time regulate your browser settings and delete or disable such cookies. However, this may result in taking full advantage of this website or the absence of tailored or user interest-based suggestions.

5. Sharing of Personal Data

We may share personal data with third-party service providers or third party ad network or social networking sites who assist us in providing the services offered on the Website. We will ensure that such third parties comply with applicable data protection laws and have appropriate security measures in place. These third party cookies and other technologies are governed by each third party’s specific privacy policy.

6. Data Security
   • We implement appropriate technical and organizational measures to ensure the security of personal data and to protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.
   • Where you have chosen to login on our website we send an OTP as a password that enables you to access certain parts of the Services or  Services, you are responsible for keeping this OTP password secret and confidential. We will not be responsible for any unauthorised use of your information, or for any lost, stolen, or compromised OTP passwords, or for any activity on your user account due to such unauthorised disclosure of your OTP password.

7. Data Retention

We will retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Your data may be retained for reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations. We will securely delete or anonymize personal data when it is no longer needed.

8. User Rights about Personal Data
   • Users have certain rights regarding their personal data, including the right to access, rectify, delete, or restrict the processing of their personal data. Users may also have the right to data portability and the right to withdraw their consent, where applicable.
   • You have the option to delete your account and associated personal data stored with Glam Makeover. If You chose to do so, you can write to us under our contact us section email address. We will require 7 working days to delete your user profile and all information on this website.

9. Update or Amend this Policy

Glam Makeover may make any changes or modification in portion of its Policy at any time without giving any prior notification to the users of this website. Your continuation of services will signify your acceptance of our policy. We encourage you to periodically review this Policy for the latest information on our privacy practices.

10. Contact Information

10.1 If You have any questions or concerns about the processing of their personal data or wish to exercise their rights, you can write to us under our contact us section email address or may contact us directly through phone numbers officially displayed on this website..

10.2 By using the Website, users acknowledge that they have read, understood, and agree to the processing of their personal data as described in our Privacy Policy.